Privacy, thoughtfully.

Stay requests and contact messages are stored for the resort team to respond and manage reservations. Keep your reservation reference private; booking access uses your reference and last name.

Unconverted inquiries and guest messages are retained for one month. The owner/operator handles deletion requests and the monthly review of these records. Confirmed reservations, payment evidence and accounting records are retained separately for the applicable legal and accounting requirements.

Authorized staff can access reservation details, payment records and messages. Staff notes are separate from public content. Payment card information is handled by the payment provider; this website does not collect card numbers.

When enabled, Gemini receives approved public resort facts and the question you submit and recent messages in this chat. Reservation records are not sent to Gemini. Avoid including personal or sensitive information in chat. The contact form is available for private inquiries.

When you submit a guest review, your star rating and comment are stored for moderation. You can choose to post anonymously: no display name is collected or saved, and the review is labelled “Anonymous guest.” Otherwise, your chosen display name is stored with your review. After publication, the display name or anonymous label, rating, comment and month of submission are visible publicly. Avoid including identifying or private information in your comment. Contact the resort to request removal of your review.

When booking email is enabled, Brevo processes your email address and the reservation details included in request acknowledgements, quotations, verified payment notices and status updates.

Legal operator: Meliza Meilin Tan Tajan. For personal-information requests, contact operator Meliza Meilin Tan Tajan through 0991 326 4012 or 0917 917 6207. The owner/operator handles deletion requests. You may also email serenityhotspring@gmail.com.